Cancellation Policy / Animal WelfareWhen a Client(s) books with Valley Horse Transport, the Client(s) will be taken to accept Valley Enterprises’ standard terms and conditions. Valley Enterprises’ Cancellation Policy includes a 10% charge to the client of the original total cost of the equine transport supplied by Valley Enterprises. For the duty of care to protect the welfare of any animal that our activities impact upon, Valley Enterprises are legally permitted to cancel and/or terminate any booking upon the arrival for pickup if Valley Enterprises deem the horse unhealthy for transport.A horse may be considered unfit for equine transport if the animal:– Appears in an unpleasant state, such as pain, fear, and distress.– Appears dehydrated.– Appears unable to express innate behaviour.– Appears under nourished.– Shows dangerous behaviour.– Appears unmaintained (lack of cleanliness, lack of hoof maintenance). Valley Enterprises are legally permitted to cancel any booking they have already accepted. When a Client(s) books with Valley Horse Transport, the Client(s) must ensure that the following requirements have been met prior to the pickup of the Client(s) horse. These requirements include:– Adequate and appropriate feed.– Adequate hydration (electrolytes).– Treatment of illness or injury.– Adequate cleanliness achieved.– Ensure the horse is tied ready for the Transporter, any delay will be charged to the Client(s). Liability Valley Enterprises shall not be liable and/or responsible to any person for any loss or damage of property, which may arise from the use of any of the services supplied by Valley Enterprises. Return/Refund PolicyIf a Client(s) is not fully satisfied with their purchase, the Client(s) can return the product and get a full refund, or exchange the product for another, be it similar or not. The Client(s) can return the product for up to 30 days from the date it was purchased. Any product a Client returns must be in the same condition as it was when received and be in the original packaging. All Client(s) must keep the receipt for proof of purchase. Business ObligationsValley Enterprises provide services of equine transport, landscape supplies, rural and fencing supplies, and equine, pet and stock feeds and supplements. Valley Enterprises shall not be liable and/or responsible to any person for any loss or damage of property, which may arise from the use of any of the services supplied by Valley Enterprises. Valley Enterprises provide limitations to the services of equine transport through the Cancellation Policy, including a 10% charge to the client of the original total cost of the equine transport. Heavy machinery and equipment are commonly in use at Valley Enterprises. Appropriate safety measures are always applied whilst heavy machinery and equipment is in use. Whilst at Valley Enterprises, Client(s) must be aware of the presence of heavy machinery and equipment. To minimise the risk of heavy equipment-related injuries, we ask all Clients to:– Avoid positioning themselves in a blind spot.– Avoid walking and driving under and/or around a suspended or operating load.– Ensure the operator sees you before approaching any vehicle.– Ensure children are under parental supervision at all times. PaymentFor the services of Valley Horse Transport, all fees must be paid in full prior to the pickup of the Client’s horse. Payment for the services of Valley Enterprises/Valley Horse Transport can be processed via cash, card, or bank transfer.If the Client(s) fail to pay all fees prior to the pickup of the Client(s) horse, all services associated with Valley Horse Transport will be terminated. By paying for the services of Valley Enterprises, all clients will be taken to accept Valley Enterprises’ standard terms and conditions. Privacy Policy Valley Enterprises is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. Valley Enterprises have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au What is Personal Information and why do Valley Enterprises collect it?Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.This Personal Information is obtained in many ways including [correspondence, by telephone and facsimile, by email, via our website www.valleyenterprises.com.au, from media and publications, from other publicly available sources, from cookies] and from third parties. Valley Enterprises don’t guarantee website links or policy of authorised third parties. Valley Enterprises collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.Sensitive information will be used by us only:• For the primary purpose for which it was obtained• For a secondary purpose that is directly related to the primary purpose• With your consent; or where required or authorised by law. Third PartiesWhere reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.Disclosure of Personal InformationYour Personal Information may be disclosed in a number of circumstances including the following:• Third parties where you consent to the use or disclosure; and• Where required or authorised by law. Security of Personal InformationYour Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Access to your Personal InformationYou may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.Valley Enterprises will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.In order to protect your Personal Information we may require identification from you before releasing the requested information. Maintaining the Quality of your Personal InformationIt is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. Policy UpdatesThis Policy may change from time to time and is available on our website.Privacy Policy Complaints and EnquiriesIf you have any queries or complaints about our Privacy Policy please contact us at:
Unit 2/63 Basedow Road, Tanunda, South Australia, 5352admin@valleyenterprises.com.au0499449151 Definitions1. The following terms and legal meanings are provided:Client: The individual or business entity endorsing our service agreement and retaining Valley Enterprises’ services.Service(s): Including but not limited to equine transport, landscape supply and delivery, rural fencing and supply, equine, pet and stock feed and supplements.Fees: The remuneration agreed to upon endorsement of a service between the Client and Valley Enterprises. Marine Transit Insurance Policy Please see the below documents regarding Valley Enterprises’ Marine Transport Insurance Policy and Single Transit Cargo Proposal Form.